Businesses Can Consider Using These Instant Messaging Apps in 2023

After the pandemic, most professionals transitioned from working in the office to working from home. There’s also a wide range of hybrid routines that people are adjusting to. Unfortunately, working remotely has some challenges, especially when it comes to collaborating with a team. 

Although working remotely or from home provides you the perfect opportunity of maintaining a healthy work-life balance, seamlessly communicating with your colleagues or clients might be an issue. Therefore, businesses working with a remote workforce must use instant messaging applications to stay in touch with employees, colleagues, and clients. 

Continue scrolling to learn about the best instant messaging apps businesses must use in 2023. And if you are an iPhone user, you can combine all messages in one app iPhone, including Instagram, WeChat, WhatsApp, Slack, Twitter, etc. 


Slack is the best instant messaging software for businesses that quickly connects people to share and receive information. The software helps people work as a unified team and transforms how businesses communicate. 

Slack lets you contact anyone inside or outside your company and collaborate with them as you would in person. People can create dedicated workspaces or channels and bring the right people to get the information they want. 

Furthermore, the software supports asynchronous work. If you are part of a channel or workspace, you can access the information whenever and wherever you want. You can message your colleagues, ask questions, share updates, and coordinate schedules. 

WhatsApp (Business)

Recently, WhatsApp has entered the market of instant messaging applications for businesses and transformed how businesses interact. The software has great potential when it comes to conversational and customer support and marketing. 

Often, businesses and teams need help with communication issues with their customers. This is why it is essential for businesses to use instant messaging applications preferred by customers so that communicating is more manageable. WhatsApp is one such software. 

The software has two variations – WhatsApp Business API for instant enterprise messaging and WhatsApp Business for small business owners. 

Since the app is used by more than 1.5 billion people in 180 countries, it is one of the most popular messaging applications in the world. Moreover, over three million users are already using WhatsApp Business and benefiting from it. 

WhatsApp Business can be downloaded for free, and the app lets you create a catalog to showcase your services and products. Businesses can easily connect with customers using tools to sort, automate and be responsive to messages. In addition, it will give your customers a platform to chat directly with your business. 

TeamViewer Meeting 

TeamViewer is not just an instant messaging software, it allows users to hold audio calling and face-to-face HD VoIP video conferences with their entire team. You can schedule group meetings of up to three hundred people, record the video call sessions and share your desktop screen. 

The platform comes packed with all the vital meeting tools required to securely collaborate with your clients and teams from anywhere and anytime. 

You can install TeamViewer on your desktop or mobile phone. 

Facebook Messenger 

Facebook is one of the largest and most popular social media platforms that connect people worldwide. For businesses, Facebook Messenger is an excellent instant messaging app that helps them connect directly with their customers. Except for China, Facebook Messenger boasts over 1.3 billion users.

Facebook Messenger allows lead generation via messaging codes and links, customer matching, and advertising. The platform has helped several businesses generate several leads. Furthermore, it allows the generation of a dynamic QR code that enables businesses to bring users from offline to online. Also, you can directly converse with your customers without the interruption of any third party. 

Facebook Customer Chat Plugin is another feature Messenger offers, which converts Facebook visitors into leads. Due to this feature, users can browse and send messages to the business. 

Another feature that helps in generating leads is the Facebook Messenger Web Plugins. It consists of three variations – Checkbox Plugin, Send to Messenger, and Message Us. 

That’s not all, Facebook Messenger offers a free Facebook web chat that is a powerful and great conversational tool. In addition, the platform contains Lightspeed Messenger App, designed to make Messenger quick and light. 

Cisco Webex 

Cisco Webex is the new kid in the block, and it is a collaboration app offering instant messaging and video & audio calling capabilities. It is an app that facilitates continuous teamwork. You can move work forward in a safe workspace where the entire team can contribute with file sharing, messaging, video meetings, whiteboarding, calling, and more. The platform works on all devices. 

The Bottom Line 

These are some top instant messaging apps for businesses in 2023. You can use any of these to communicate directly with your customers and stay in touch with your team.